Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We’re looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.

In this role, you’ll be a key player in supporting both our corporate teams and retail locations—ensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity.

This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

What You’ll Do

Technology Deployment & Support

Set up, image, and deploy laptops and workstations for in-office and remote employees
Troubleshoot and resolve hardware and software issues to keep teams productive

Business Application Support

Support internal platforms and applications used across the business
Train and guide team members so they can get the most out of our tools

Retail Technology Support

Support retail operations with a focus on POS systems and kiosks
Quickly resolve store-level tech issues to minimize downtime

Asset Management

Track and manage IT assets with accuracy and attention to detail
Perform upgrades and maintenance to keep systems compliant and reliable

Security & Compliance

Maintain strong security practices and protect company data
Stay current on emerging threats and best practices

User Training & Helpdesk Support

Provide friendly, effective support to end-users
Document all work in our ITSM system (Jira) for visibility and tracking

Collaboration & Innovation

Partner with IT and business teams to improve processes
Help build and maintain a knowledge base to empower users

What You Bring

Technical Skills

1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
Strong troubleshooting skills across hardware, software, and networking
Experience with Windows, macOS, and Microsoft 365
Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
Familiarity with POS systems and retail tech environments
Experience with ticketing systems like Jira

Problem Solving & Ownership

Ability to think critically and solve issues end-to-end
Comfortable working independently and managing multiple priorities

Communication & Customer Focus

Excellent communication skills—technical and non-technical
Patient, friendly, and professional approach to user support
Strong customer-first mindset, even under pressure

Growth Mindset

Eagerness to learn new tools and technologies
Adaptability in a fast-changing environment
Team-oriented with a willingness to share knowledge

Additional Details

Ability to lift up to 50 lbs (equipment setup)
Occasional travel for on-site support
Flexibility for after-hours or weekend support when needed

Why Join Sport Clips?

Be part of a growing, tech-driven organization
Work in a collaborative, supportive IT team
Make a direct impact on both corporate and retail operations
Opportunity to grow your skills and career

Flexible work from home options available.

Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. Recognized by Entrepreneur as one of the Top 10 ”Fastest-Growing Franchises” and FORBES as a “Top Ten Best Franchise” to buy for its investment category, Sport Clips continues to experience success through our belief that our Team Members are our greatest asset. Founded by Gordon Logan in 1993, Sport Clips now operates a franchise system of nearly 1,900 stores in the United States and Canada – and counting!

At Sport Clips, it is our mission to create a championship haircut experience for men and boys in an exciting sports environment! When you become a member of the Sport Clips Team, you will be joining people who live by three simple values, which were inspired by the same core values famed football coach, Lou Holtz, used to build championship football teams: "Do Your Best. Do What's Right. Treat Others the Way They Want to Be Treated.” Whether it’s through the many important causes Sport Clips stores support, or our program established to help team members in need, there are many ways you’ll see values in action at Sport Clips! Join us to see why, at Sport Clips… It’s Good to be a Team Member!

If you’re looking to build your career, Sport Clips is the place for you. Discover more about our company and see what our Team Members are saying on Facebook.

Apply here.

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Are you able to work onsite in Georgetown, TX at a minimum of 4 days per week?*

Do you have at least 1 year of hands-on IT support experience (or equivalent such as A+, degree, or real-world experience) supporting Windows/macOS environments and Microsoft 365?*

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Have you independently diagnosed and resolved hardware, software, and basic networking issues in a business or retail environment?*

Do you have experience using a ticketing system (e.g., Jira, ServiceNow) AND supporting end-users in a fast-paced environment (retail, corporate, or helpdesk)?*

This role requires a patient, customer-first mindset, collaboration with teammates, and willingness to support after-hours or occasional travel when needed. Are you comfortable working in this type of environment?*

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